Privacy Policy

This policy explains what this site collects when you send a request, why each field is there, and who your details reach. It is short on purpose.

What the request form collects

The form asks for your name, your phone number, your email address, the address of the property, its city and state, its ZIP code, and a description of what you are dealing with. It also asks up to five multiple choice questions: what you are dealing with, where the water came from, whether anything is still wet, your position at the property, and how soon you want someone out. Your name, a valid US phone number, your email address, the property address and the ZIP code are all required. The city, the state, the description and the questions are optional, and the form will send without them.

The form also carries one hidden field that a person never sees and never fills in. If it comes back filled in, the submission is treated as automated spam and discarded.

Why each required field is required

Your name and phone number are how a contractor reaches you. Your email address is so the outcome can be put in writing rather than only said on a call, and because a mistyped phone number with no email address is a request that nobody can answer. The ZIP code decides which contractors cover you: matching is done by location, so without it a request cannot be routed to anyone and would simply sit. The property address is the subject of the request, and it is dealt with on its own below.

The property address, and how it is handled

The address is used for one thing: matching the job to a contractor by property rather than by person. A ZIP code says who can reach you. The address says which building, and in this city that changes the work, because whether the property is a prewar rowhouse or a waterfront tower, whether it is at street level or below it, and how many units are in the building all decide what has to happen and who holds the duty to fix it.

It is held, shared and deleted on exactly the same terms as everything else described here, and it is never written into our logs. Our diagnostic records note only whether an address was supplied, never what it was. A street line together with a ZIP code identifies a household, and a partial address in a log is not a redacted address, only a slower one.

Your answers to the questions

The multiple choice answers are sent with your request as readable text, so whoever calls you back has already read what you said rather than asking you to repeat it. They describe the property and the problem. They are not health information and we do not ask for any.

Where you arrived from

When you first land on this site, your browser records how you got here: the utm source, medium, campaign, content and term values carried on the link, the referring website, the page you landed on, and any advertising click id in the address. It is the first of those we keep rather than the most recent, so a later click inside the site does not overwrite the real source. It is held in your browser's session storage for the length of your visit, is sent with your request if you send one, and is discarded if you do not. It tells us which of our own pages and which campaigns actually help people, and it contains nothing about you personally.

Who your details go to

Your request is sent to GoHighLevel, a customer relationship management system operated on our behalf, where it becomes a contact record with your message attached and the site it came from recorded against it. That is the only route a request takes. From there we pass your details to the local contractor or contractors we introduce for the work.

A single job here routinely involves more than one company, and that is the point of the arrangement rather than an accident of it. The New Jersey Department of Health recommends that the company assessing a property should not be the company remediating it, so the assessment, the removal and the verification afterwards are normally three separate engagements, and the rebuild may be a fourth. Where that is the case, your details go to each of them, because the sequence of the work needs it. We do not sell your details, we do not trade them, and we do not add you to mailing lists that have nothing to do with your request.

If you are a tenant

Most homes in this city are rented, and plenty of the people who send this form do not own the wall the mold is on. We do not contact your landlord, your building super, your management company or your condo board about you. If you want a report addressed to them, or copied to them, you ask for that and we arrange it. Nothing goes to them on our initiative.

Analytics and cookies

This site is built as flat pages. It runs no analytics product, sets no advertising cookies, and carries no third-party tracking tags of any kind. The only thing stored in your browser is the arrival information described above, in session storage, which your browser clears when you close the tab. Web fonts are loaded from Google Fonts, so your browser makes a request to Google's font servers when a page opens, and ordinary web server logs record requests in the usual way. If a measurement tag is ever added to this site, this section is updated at the same time.

How long it is kept

A request is kept for as long as it is useful to the job you asked about and to any follow up arising from it, and is then deleted from our system. Ask for it to be deleted sooner and it will be. A contractor you were introduced to keeps their own record under their own terms, and deleting ours does not delete theirs, so ask them directly as well.

Your choices

You can ask what we hold about you, ask for it to be corrected, or ask for it to be deleted. You can also tell any contractor we introduce that you do not want to be contacted again, and that instruction stands on its own whatever you have told us.

Getting in touch about this policy

Use the request form and say that your message is about privacy. It arrives in the same place and it will be answered.